GDPR Rights and Data Protection

Last Updated: January 1, 2025

The General Data Protection Regulation (GDPR) gives you specific rights regarding your personal data. This page explains these rights and how to exercise them when using EastmundGame and our services.

Data Controller Information

Data Controller: EastMund Games
Address: 86 Zelená Street, Prague 12000, Czech Republic
Email: support@eastmundgame.com
Website: eastmundgame.com

Your GDPR Rights

1. Right of Access

You have the right to know what personal data we hold about you and how we process it. You can request:

  • Confirmation that we are processing your personal data
  • A copy of your personal data
  • Information about how and why we process your data
  • Details about data retention periods
  • Information about your other rights

How to request: Email us at support@eastmundgame.com with "Data Access Request" in the subject line.

2. Right of Rectification

You have the right to have inaccurate personal data corrected and incomplete data completed. This includes:

  • Correcting errors in your personal information
  • Updating outdated information
  • Adding missing information to complete your profile

How to request: Contact us at support@eastmundgame.com with the correct information.

3. Right of Erasure (Right to be Forgotten)

You have the right to have your personal data deleted in certain circumstances:

  • The data is no longer necessary for the original purpose
  • You withdraw consent and there is no other legal basis
  • You object to processing and there are no overriding legitimate grounds
  • The data has been unlawfully processed
  • Deletion is required for legal compliance

How to request: Email us at support@eastmundgame.com with "Account Deletion Request" in the subject line.

4. Right to Restrict Processing

You can request that we limit how we use your personal data in these situations:

  • You contest the accuracy of the data
  • Processing is unlawful but you prefer restriction over deletion
  • We no longer need the data but you need it for legal claims
  • You have objected to processing pending verification of grounds

How to request: Contact us at support@eastmundgame.com with your specific request.

5. Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and transmit it to another service provider when:

  • Processing is based on consent or contract
  • Processing is carried out by automated means

We will provide your data in JSON or CSV format.

How to request: Email us at support@eastmundgame.com with "Data Portability Request" in the subject line.

6. Right to Object

You have the right to object to processing of your personal data in certain situations:

  • Processing based on legitimate interests
  • Processing for direct marketing purposes
  • Processing for scientific or historical research

How to object: Contact us at support@eastmundgame.com with your objection and reasons.

Withdrawing Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing before withdrawal.

You can withdraw consent for:

  • Marketing communications
  • Optional data collection
  • Cookies and tracking (except essential ones)
  • Account creation and data storage

Cookie Management

You can manage your cookie preferences at any time:

  • Browser Settings: Configure cookie settings in your web browser
  • Opt-Out Tools: Use industry opt-out tools for advertising cookies
  • Contact Us: Request specific cookie management assistance

Note that disabling certain cookies may affect website functionality and your user experience.

Response Times

We will respond to your GDPR requests within:

  • Standard requests: 30 days
  • Complex requests: Up to 60 days (with notification)
  • Urgent requests: As soon as reasonably possible

Identity Verification

To protect your privacy and prevent unauthorized access, we may need to verify your identity before processing GDPR requests. We may ask for:

  • Account email address
  • Recent activity information
  • Additional verification if needed

No Fee Policy

We do not charge fees for most GDPR requests. However, we may charge a reasonable fee if:

  • Requests are manifestly unfounded or excessive
  • You request multiple copies of the same information
  • Requests require disproportionate effort

Right to Lodge a Complaint

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with a supervisory authority. In the Czech Republic, you can contact:

Office for Personal Data Protection
Pplk. Sochora 27
170 00 Prague 7
Czech Republic
Phone: +420 234 665 111
Email: posta@uoou.cz

You can also contact the supervisory authority in your country of residence.

Data Processing Lawful Bases

We process your personal data based on:

  • Consent: For marketing communications and optional features
  • Contract: To provide our gaming services
  • Legal obligation: To comply with applicable laws
  • Legitimate interests: For security, analytics, and service improvement

International Data Transfers

If we transfer your data outside the European Economic Area, we ensure appropriate safeguards through:

  • Adequacy decisions by the European Commission
  • Standard contractual clauses
  • Binding corporate rules
  • Certification schemes

Contact Information

For any GDPR-related questions or to exercise your rights:

  • Email: support@eastmundgame.com
  • Subject Line: Include "GDPR Request" for faster processing
  • Response Time: We aim to respond within 24 hours to acknowledge your request

Updates to This Information

We may update this GDPR information to reflect changes in our practices or applicable laws. We will notify you of significant changes through our website or by email.

Remember: Your privacy rights are important to us. Do not hesitate to contact us with any questions or concerns about how we handle your personal data.